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FOR PURCHASES MADE IN-STORE: If your purchase doesn't perform as expected you may return it within 30 days with receipt for an exchange or refund*. Items with a Gift Receipt will receive a refund in the form of Store Credit. (Our return policy doesn’t cover ordinary wear & tear or damage caused by improper use or accidents.) To accommodate Holiday shopping we offer a 60 day return window on purchases made between Nov 20th-Dec 20th 2023
Please retain the original receipt & packaging until you're completely satisfied with the fit & function of your purchase. Doing so will make processing your return/ exchange much easier.
*RUNdetroit does not accept returns on electronics or used apparel & accessories. If you're unsure if a product is right for you, let our awesome staff walk you through your options or Try-Before-You-Buy with our GPS Demo Program
FOR PURCHASES MADE ONLINE: All of the above applies. Additionally, returns and exchanges must be initiated through the My Account portal. (See the upper right corner of your order confirmation email). Once you've initiated your return please give us up to 1 business day to review your request and provide return instructions. You are responsible for return shipping. Refunds of amount paid minus our original costs to ship it to you will be issued to the original form of payment.
If you have not utilized our In-Store Fit Process or our At-Home Virtual Fittings we require that your Return Items be unworn, in the state you received them, and in the original packaging.